Viutravel Privacy Policy
Last Updated: 1st February 2024
This Privacy Policy outlines how Viutravel Investments Ltd (“Viutravel”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information in accordance with the Kenya Data Protection Act, 2019. Viutravel is committed to safeguarding the personal data of clients, prospective customers, and users of its services and online platforms.
Scope
This Policy applies to all personal information processed by Viutravel in the context of:
- Bookings (online, in-office, or via phone/email/WhatsApp)
- Account creation and management
- Use of www.viutravel.com and affiliated websites or mobile platforms
- Marketing campaigns, competitions, and surveys
- Interactions with third-party services facilitated by Viutravel
This policy applies to both domestic and international customers who engage with Viutravel’s travel agency and OTA services.
Information We Collect
We collect personal information only as necessary for our operations. This may include:
- Full names, ID/passport numbers, nationality
- Contact information (email, phone number, address)
- Travel details (itineraries, bookings, preferences)
- Payment and transaction data (excluding card numbers stored by third-party payment processors)
- Emergency contacts
- Passport and visa documents (where required)
- Any special requests or sensitive information (e.g., dietary needs, medical conditions) when voluntarily disclosed
Sensitive personal data (e.g., health information or religion-related preferences for travel) is only collected where strictly necessary and with your explicit consent, in accordance with Section 25 of the Kenya Data Protection Act.
When visiting our website, we may collect:
- IP address, browser/device type, and geolocation
- Session behaviour and website usage analytics
- Cookies and tracking pixels (see Section 10)
Legal Basis for Processing Personal Data
Viutravel processes your personal data under the following lawful bases:
- Consent: Where you have provided clear consent for us to process your data for a specific purpose
- Contractual necessity: To fulfill a travel booking or requested service
- Legal obligation: To comply with tax, immigration, or tourism regulations
- Legitimate interests: For fraud prevention, service improvements, and direct marketing (with opt-out options)
How We Use Your Information
- To fulfill travel bookings and associated services
- To process payments and send booking confirmations
- To communicate itinerary changes, travel advisories, or customer service updates
- To facilitate visa, insurance, transport, and accommodation through third-party suppliers
- To comply with legal requirements
- To personalize offers, promotions, and travel recommendations
Data Sharing and Third-Party Disclosures
We may share your information with:
- Airlines, hotels, and tour operators for service fulfillment
- Visa agencies, insurance providers, and transport companies
- Payment gateway processors
- Marketing and advertising service providers
- Regulators and authorities when legally required
We require third parties to comply with data protection standards and do not permit them to use your data for unrelated purposes.
International Data Transfers
Your personal data may be stored or processed in countries outside Kenya. Where this occurs, Viutravel ensures appropriate safeguards (e.g., data transfer agreements) to protect your information and maintain compliance with the Kenya Data Protection Act.
Data Retention
We retain personal information only as long as necessary:
- For the purposes set out in this Policy
- To meet legal, tax, and accounting requirements
- To resolve disputes or enforce contracts
Afterward, data is securely deleted or anonymized.
Your Data Protection Rights
Under the Kenya Data Protection Act, you have the right to:
- Be informed of the use of your data
- Access your personal data held by us
- Request rectification or deletion of inaccurate data
- Object to or restrict the processing of your data
- Withdraw consent at any time
To exercise any of these rights, contact us via connect@viutravel.com. We will respond within the legally mandated timeframe.
Children's Privacy
Viutravel does not knowingly collect data from persons under 18 without verified parental or guardian consent. If we become aware that a child has submitted personal data without such consent, we will delete it promptly.
Cookies and Website Tracking
Viutravel uses cookies and similar technologies to:
- Remember user preferences
- Analyse website traffic
- Improve functionality and performance
We may also use third-party analytics tools (e.g., Google Analytics) to monitor site usage and improve performance. These tools may collect anonymized browsing data in accordance with their own privacy terms.
You may disable cookies via your browser settings; however, this may limit functionality on our site.
Data Security Measures
We implement technical and organizational measures to secure your data, including:
- SSL encryption
- Secure cloud storage
- Access controls
- Regular audits and backups
While we take every precaution, no system is entirely immune to breaches. Users are encouraged to maintain password security and notify us immediately of any suspected misuse.
In the event of a data breach that may compromise your rights, Viutravel will notify affected individuals and the Office of the Data Protection Commissioner within the timelines required by law.
Links to Third-Party Sites
Our platforms may contain links to third-party sites (e.g., payment gateways, travel partners). This Policy does not cover third-party privacy practices. We encourage users to review the privacy statements of any external sites they visit.
Policy Updates
Viutravel may revise this Policy periodically. The most current version will be available at https://viutravel.com/privacy-policy. Material changes will be communicated via email or platform notification.
Contact Us
If you have questions or concerns about this Privacy Policy or how your personal data is handled, please contact:
Email: connect@viutravel.com
Phone: +254 703 254 254
Address: Viutravel Investments Ltd, Westlands Office Park, Nairobi, Kenya
This Policy is supplemental to the Viutravel Terms and Conditions.
