FAQs

Frequently Asked Questions (FAQs)

How do I book a flight, accommodation, or holiday with Viutravel?

Flights: Call, WhatsApp, or email us for the best available options at competitive rates.

Accommodation: Use the Book a Stay section on our website to browse and book directly with hotels.

Holidays: Visit our Holidays section to view curated packages. Submit a request and our consultants will assist you.

What’s the difference between 'Book a Stay' and 'Holidays'?

Book a Stay: Browse, book, and pay instantly online. Managed by hotels.

Holidays: Curated packages by Viutravel. Travel Consultants tailor the trip to your preferences.

What payment options do you offer?

We accept M-Pesa, credit/debit cards, and bank transfers. Some packages offer Lipa Polepole (installments).

Can I cancel or get a refund on my booking?

It depends on the service. Some are refundable with notice; others (like flights, F1, or SGR tickets) may be non-refundable. We’ll advise you before confirming.

Can Viutravel help with visa applications?

Yes! We assist with the process and documentation. Visa fees are non-refundable and approval is at the discretion of the embassy.

Do you provide receipts or invoices for corporate or group bookings?

Absolutely. We can customize invoices as per your organization's needs.

Can I make a group or family booking online?

You can start online, but we recommend contacting us for better coordination, rates, and support.

What if I don’t find what I’m looking for on the website?

No worries! Contact our Travel Consultants for personalized options and packages.

What’s included in Viutravel holiday packages?

Most include flights, accommodation, transfers, and key experiences. Each package lists inclusions—adjustments are welcome.

Can I get travel insurance through Viutravel?

Yes! We partner with providers for health, cancellations, lost luggage, and more—especially for international travel.

I manage a hotel or property—how can I list it on Viutravel?

Visit partner.viutravel.com/register, fill in your details, and our team will follow up.

Need help? Call or WhatsApp +254 703 254 254 or email accommodation@viutravel.com.

Does Viutravel handle corporate travel and events?

Yes! We handle business trips, team building, incentive travel, and MICE events.

Contact us at corporate@viutravel.com or call +254 703 254 254.

Does Viutravel organize educational trips?

Absolutely! We arrange trips for schools, sports academies, universities, and more—locally and internationally.

Contact us via corporate@viutravel.com or call +254 703 254 254.

Is Viutravel a Travel Agency or an OTA?

We are both! Book hotels instantly on our site or work with our Travel Consultants for personalized services.

How can I contact Viutravel?

Call/WhatsApp: +254 703 254 254

Email: connect@viutravel.com

Live Chat: Visit viutravel.com

Visit us: Westlands Office Park, Nairobi, Kenya